Refund policy

30-Day Return Window: We offer a strict 30-day return policy. This means you have exactly 30 calendar days from the date you receive your physical item to request a comprehensive return. If 30 days have elapsed since your delivery, we unfortunately cannot offer you a refund or an exchange of any kind.

Eligibility Criteria for Returns: To qualify for a successful return, your item must be completely unused, unwashed, and in the exact same pristine condition that you initially received it. It must be enclosed securely within its original manufacturer packaging, including all tags, labels, and protection wraps. You must possess and provide the original receipt or digital proof of purchase acquired directly through zenvyrara.shop.

The Return Process: To initiate a standard return process, you must reach out to our customer care team at rosscarolyn8950@outlook.com. Please explicitly state your order number and the precise reasoning behind your request. Items sent back to us without first formally requesting a return will be rejected. Please note: Customers are entirely responsible for paying for their own shipping costs associated with returning items. Shipping costs are completely non-refundable.

Damaged, Defective, or Incorrect Items: Please inspect your package immediately upon delivery. If you notice the item is defective, visibly damaged, or if you accidentally received the completely wrong item, contact us within 48 hours at rosscarolyn8950@outlook.com so we can evaluate the issue and rectify it.

Exchanges: The fastest and most efficient way to ensure you get what you want is to return the item you have through our standard process. Once the return is accepted, you can make a completely separate, new purchase for the alternative item on our storefront.